Refund Policy

Refund Policy
Effective Date: 25 June 2025

⚠️ Refund Policy Disclaimer

By purchasing from The Strong Mums Club, you acknowledge and agree to our no-refund policy on digital services and strict guidelines for returns of physical products. Please read the full policy below before completing your purchase.

Basic Refund Policy

🧘‍♀️ Digital Services (e.g. coaching, programs, memberships)

All digital services, including coaching sessions and online programs, are non-refundable. Due to the nature of digital content and our service-based offerings, we do not offer refunds once access has been granted or services have commenced.

We encourage all users to take advantage of any free trials or previews before purchasing.

📦 Physical Products

We do not offer refunds for change of mind. However, if your item arrives damaged or faulty:

• You must contact us within 7 days of delivery via our official social media accounts.

• We may request photos of the item and packaging.

• If approved, a replacement item or store credit will be issued.

🔁 Exchanges (if applicable)

We do not process direct exchanges at this time. If your product is approved for return due to damage or defect, we will replace it with the same item or issue store credit.

📲 How to Contact Us

Please reach out via our official social media platforms for support. Make sure to include your full name, order number, and details of your issue.